GEC
Guest Experience Concierge
WHO WE ARE
Elevating Guest Experience. Creating Found Revenue.
Guest Experience Concierge (GEC) is a fully managed, white-label guest engagement platform powered by Big Time Vacations, serving hospitality partners since 1993. We specialize in enhancing the guest experience before arrival and during their stay, while generating new, found revenue from guests you already have.
HOW IT WORKS
A Simple Process. A Powerful Result.
01
WE SET IT UP
Your branded GEC program is built and launched, no staff involvement needed.
02
WE ENGAGE YOUR GUESTS
Our concierge team connects with guests before arrival and at check-in via QR or front desk prompts.
03
WE DELIVER THE EXPERIENCE
We welcome your guests, highlight your property, and provide added value at no cost to you.
04
YOU GET PAID
We pay your hotel per arrival, creating new found revenue from your existing guests
BENEFITS
Why Hotels Love GEC
New Revenue Stream
At absolutely no risk or cost to your property.
Improved Reviews
Better TripAdvisor & online reputation scores.
White-Label Program
Fully branded as your own property service
Value Enhancements
Supporting higher ADR and guest satisfaction.
Zero Operational Burden
No staff, no fees, no operational changes required.
No Long-Term Commitment
Start with zero obligation or long-term contracts.
WHY GEC
Every Other Platform Charges You. GEC Pays You.
THE OLD WAY
Traditional Solution
You Pay Them
Monthly fees charged to your property
You Manage The System
Requires staff training and management
Automation Only
No real human connection with guests
Limited Revenue
Incremental gains at additional cost
THE GEC ADVANTAGE
Guest Experience Concierge
We Pay You
Revenue paid directly to your hotel per arrival
We Manage Everything
Zero extra effort required from your staff
Real Human Concierge
Live team — not AI, not automation
Found Revenue
New income from guests you already have
"Every other platform charges the hotel... GEC pays the hotel."
PARTNER WITH
Get In Touch
Ready To Partner With GEC?
Let us show you how GEC can generate new found revenue for your property, at absolutely no cost or risk.
702.850.1160
www.guestexperienceconcierge.com
Powered by Big Time Vacations